Security Supervisor

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the Canadian Rockies are your backyard. Our resort is also in the midst of an exciting multi‑phase transformation, refreshing our iconic property while staying true to the nature, warmth, and heritage that define who we are.
It’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience. This is more than a job, it’s a chance to live, work, and thrive in a place like no other.

At The Fairmont Jasper Park Lodge, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Supervisor, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

What you will be doing:   

Reporting to the Security Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Lead and coach the Security Team to achieve guest service and colleague satisfaction results, through the application of all Corporate and Property standards and policies
• Manage incident reporting and follow-up, including liaising with the Executive Committee, insurers and guests to ensure efficient resolution of potential claims
• Develop and ensure procedures are maintained for dealing with intoxicated persons, thefts, evictions, cash escorts, lost and found articles, crime prevention & response, and fire alarm response
• Prepare appropriate purchase orders for the purchase of Security & office supplies, etc
• Investigate and follow-up with regard to any complaints or reports made by guests or staff
• Support the Security Manager in leading the operation of the security department, including (but not limited to the following): payroll, budgeting, administration, conducting colleague evaluations, hiring & recruiting, training, and scheduling
• Manage Wildlife control measures on property
• Manage safety equipment and inspections (fire extinguishers, first aid kits, eye wash stations, AED, crash kits)
• Manage in-room safes and procedures and manage electronic lock systems
• Represent the hotel if and when required, in court (criminal or civil)
• Liaise with Staff Housing on security breaches within residence
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• https://careers.accor.com/global/en/job/security-supervisor-in-fairmont-jasper-park-lodge-jasper-canada-jid-112097