Senior Account Director West India

A Senior Account Director West India – Hilton Worldwide Sales (HWS) India will manage and grow the value and share of wallet accounts for Hilton Worldwide. You will look after these accounts on a local, national, international and global basis where relevant. You will be accountable for the performance of selected accounts on a local, national and global basis. You will create and communicate the account strategies to drive increased market share and demonstrate value to both internal and external customers.

• Be accountable for the performance of key and strategic accounts
• Develop strategy and direction for the account base in line with the company’s revenue strategies
• Accountable for the delivery of the strategy and activities of their account base
• Identify and evaluate new business opportunities within current account base
• Execute strategic account development plans and supports communications of key messages internally and externally
• Develop strong relationships with key hotels that receive business from the account portfolio and understanding the hotels individually strategy

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

Planning Activities

• Establish procedures and processes in relation to managing the account portfolio to drive market share
• Implement plans to ensure overall strategic direction of the account base and support the company’s revenue strategies
• Ensure relevant updates are sent both to internal and external stakeholders
• Establish and develop long-term effective working relationships with key customers to drive business
• Network with sub-account handlers and global leads where relevant
• Strengthen relationships with key hotels and aligning strategies where relevant
• Maximise all opportunities by developing relationships with third parties
• Build, implement and communicate the account strategies, delivering the expected targets
• Develop account plans that specify objectives timescales and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration
• Accurately identify the level of influence and decision-making power of contacts in the customer organization and use these to secure business
• Accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities and successes
• Review customer base to determine new opportunities for account penetration

Organizing Activities 

• Ensure participation and attendance at industry conferences and events
• Ensure information relating to customer requirements, interests and marketing activities is kept up to date with relevant Hilton procedures
• Review account development plans on a quarterly basis, updating records accordingly
• Manage customer RFPs with a focus on increasing the number of solicited and accepted hotels to drive market share
• Maintain Salesforce to ensure accurate and up-to-date customer account information is kept

Directing Activities

• Ensure account development plan is followed and achieved taking and providing feedback as necessary
• Ensure RFP processes are followed in line with the Hilton best practice
• Provide accurate management reports to review account performance and communicate future plans accordingly
• Implement account specific marketing initiatives to help drive the business
• Agree marketing activity to underpin the account strategies and deliver increase market share
• Assess actual performance versus the target to ensure success and take corrective actions where necessary
• Monitor and review the impact of marketing initiatives on the account strategyhttps://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/209855