Shift Leader Front Office

Sina Hotels is a historic Italian luxury hotel group with over 60 years of experience. Founded in 1958 by Count Ernesto Bocca, the group boasts exclusive properties in Italy’s main cities. Renowned for its outstanding service and refined style, Sina Hotels is still passionately managed by the founding family.

Sina Brufani, Autograph Collection Hotel in Perugia is looking for a: Front Desk Shift Leader

Reporting to the Front Office Manager, the candidate will be responsible for:

•Coordinating and supervising daily Front Office operations, ensuring compliance with service standards and company procedures to maximize guest satisfaction.

•Managing check-in and check-out procedures, providing a professional and personalized welcome.

•Managing VIP guests, overseeing dedicated amenities, and actively driving upselling initiatives.

•Handling room assignments and room changes in collaboration with the Front Office Manager

•Resolving guest complaints, special requests, and unexpected situations with prompt, effective solutions.

•Verifying proper management of guest accounts, invoicing procedures, and various payment methods.

•Ensuring effective communication between the Front Office and other hotel departments.

•Overseeing Lost & Found procedures and managing seamless shift handovers.

•Previous experience in the hospitality sector, preferably in Front Office roles with operational or supervisory responsibilities.

•Experience within Marriott brand properties is a strong advantage.

•Proficiency in Opera / Opera Cloud PMS and core IT systems.

•Fluency in English; knowledge of a second foreign language is preferred.

•Outstanding communication, interpersonal, organizational, and problem-solving skills.

•Leadership attitude with the ability to motivate and lead the team.

•Strong customer orientation and commitment to service excellence.

•High motivation and work flexibility.