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Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

MISSION :   The Luxury Sales Manager is responsible for meeting the hotel’s budget across all segments focused on Luxury Travel Networks and covering strategic geographic areas with a business perspective of the home region. This includes acquiring, developing, and retaining accounts and implementing the actions established in the sales action plan to achieve and exceed the quantitative and qualitative objectives defined in the Business Plan for Luxury Hotels in Madrid.

We are looking for a senior profile, with proven experience in luxury hotels and international market management.

COMMERCIAL AND SALES MANAGEMENT

• Develop and implement the hotel’s commercial strategy in the assigned segments under the commercial direction (corporate, MICE, leisure, consortia, tour operators, luxury agencies, etc.).
• Maintain and expand the portfolio of national and international clients.
• Identify new business opportunities and strategic alliances.
• Negotiate rates, agreements and contracts with agencies, companies and key partners.
• Represent the hotels on all business trips, organizing and/or attending sales calls, familiarization trips, roadshows and sales missions.

BUDGET

• Support the preparation of budgets for the assigned segment and/or assigned markets and sectors, as well as in the preparation of the hotel’s Business Plan.
• Monitor the achievement of objectives of the Luxury Travel Networks, as well as the Key, Strategic and Advanced accounts that are potential for the hotel, coordinating the follow-up of the latter with their Account Managers.
• Participate in the strategic planning phase of the department and the preparation of the hotel’s Business Plan.
• Develop and execute the actions established in the sales action plan to achieve and exceed the quantitative and qualitative objectives defined for the segment, geographic area or sectors assigned to the hotel.
• Prepare the necessary reports for the Business Review, reporting to the Commercial Director.

ACCOUNT MANAGEMENT

• Provides hotel information to customers such as fact sheets, brochures, promotional packages, etc.
• Responsible for the preparation, negotiation, and implementation of Luxury Consortiums, Corporate RFPs, Tour Operator Contracts, MICE Agreements, etc., and negotiating directly with the client or through the Account Manager. Prepare the necessary Business Cases for acquiring new accounts.
• Coordinate, with the Groups and Events Manager, inspection visits of key accounts or potentially large events, any requests for meetings or groups that your accounts/markets may make for hotels in the area, personally supporting the closing of the sale.

COMMUNICATION

• Maintains constant and fluid communication with the commercial management, as well as with the Account Managers and clustered sales and events teams in each of the hotels.
• Collaborate closely with the Revenue Management, Marketing, Reservations and Operations teams.
• Ensure that customers and partners perceive the hotel’s standards of luxury and excellence.
• Promote the brand image and values ​​of the hotel group.

Requirements:

Education and experience:

• University degree in Tourism, Business Administration, Marketing, International Relations or similar.
• Minimum  2  years of experience in luxury or grand luxury hotels (5★ / 5★GL) .
• Demonstrable experience  in commercial management of luxury travel networks (Virtuoso, Serandipians, Signature, Traveller Made, FHR, etc.)  and in developing relationships with  high-end leisure , luxury MICE and corporate premium agencies.

Knowledge and skills:

• Advanced proficiency in  English  (minimum C1); other languages ​​will be considered an asset.
• In-depth knowledge of  trends in the luxury travel segment , the behavior of high-spending customers, and the dynamics of international consortiums.

Other noteworthy aspects:

• Experience participating in  roadshows ,  trade fairs ,  familiarization trips  and  sales missions  in the luxury segment.
• Knowledge of loyalty programs and partnerships with  premium  or  ultra-luxury brands .

https://careers.melia.com/job/Madrid-SALES-MANAGER-LUXURY-MADRID/1430492433/