Spa Attendant

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Reports To: Spa Manager

General Purpose:  The Spa Concierge is the frontline voice and face of the Spa and delivers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.

Specific Responsibilities:

• Answers prospective guests’ questions and accepts reservations, exercising professional telephone etiquette when booking appointments, handling guests’ requests and questions.

• Checks in guests, answers questions, and handles guest requests and questions in a calm, professional, and courteous manner.

• Communicates and describes in an articulate manner the spa offerings and their benefits, comparing and contrasting the different services on the menu.

• Recommends and up-sells services that fit the guests’ needs.

• Recommends retail products with a command of knowledge on all product lines.

• Gives tours and describes the spa facility to all guests entering the facility.

• Provides beverage service to all guests.

• Gets to know all guests that enter the Spa.

• Complies with rules and regulations for the safe and effective operation of the facility.

• Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas) as requested.

• Upholds spa decor by maintaining the set-up and cleanliness of the area.

• Ensures guests services are started on time.

• Processes payments as cash, credit card, gift certificates, comps and room charge transactions.

• Maintains a clean, safe, stocked and well organized work area. https://careers.accor.com/global/en/job/spa-attendant-in-21c-museum-hotel-st-louis-st-louis-united-states-jid-93650