Spa Concierge

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

As a Spa Concierge at Fairmont Hotels & Resorts, you will be the first point of contact for our guests seeking relaxation and rejuvenation. You will deliver a warm and welcoming experience while coordinating spa bookings, assisting with guest inquiries, and supporting smooth daily spa operations. Your genuine care, attention to detail, and commitment to wellness will set the tone for a memorable spa journey.

Position Type: Permanent
Pay Rate: $20.63/hour
Start Date: June 2025

Job Duties:

• Manage spa bookings, confirmations, and scheduling of treatments using the spa software system.
• Handle guest concerns with professionalism and escalate when necessary.
• Provide detailed information about spa services, products and facilities.
• Strictly enforce the privacy and confidentiality of guest information.
• Maintain cleanliness and presentation of the reception and waiting areas.
• Promote retail products and upsell treatments when appropriate.
• Assist with linen stocking, laundry and spa cleaning.
• Communicate with all other departments within Fairmont Chateau Lake Louise to ensure effective and efficient management of operations

• Previous customer service or front desk experience, preferably in a spa or hospitality environment.
• Proficient in Microsoft Office and spa management systems (e.g., Book4Time).
• First Aid certificate (including CPR) an asset.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.