Spa Concierge

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

At Fairmont Spa, we are dedicated to creating memorable wellness experiences through personalized service, genuine care, and attention to every detail. We are seeking a passionate, enthusiastic, and guest-focused Spa Receptionist to join our dynamic Spa team. As the first and last point of contact for our guests, you will play an essential role in delivering exceptional service, creating a warm and welcoming atmosphere, and ensuring seamless daily spa operations. This is a versatile position that combines Spa Reception responsibilities with Spa Attendant support during quieter operational periods, providing an opportunity to contribute to all aspects of the guest experience.

Position Type: Permanent
Pay Rate: $20.63/hour
Start Date: December 2026

Job Duties:

Guest Experience & Spa Reception

• Warmly welcome guests and create a personalized, luxurious, and memorable spa experience.
• Follow the LQA standards by creating memorable and Emotional connection with every guest.
• Manage spa reservations, appointments, cancellations, and guest inquiries efficiently and professionally.
• Provide detailed information about spa treatments, wellness experiences, products, and special promotions.
• Assist guests in selecting treatments based on their individual preferences and wellness needs.
• Handle incoming telephone calls, emails, and reservation requests promptly.
• Process guest payments, and transactions accurately while following established cash-handling procedures.
• https://careers.accor.com/global/en/job/spa-concierge-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-117245