Spa Experience Coordinator

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly rate of $25.97

What you will be doing:

• Handle all Guests in a professional, courteous manner and serve as the facility’s first impression to Guests and members
• The Experience Coordinator is responsible for the overall operation of the reception area, telephones
• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
• Greet members and Guests in a friendly and efficient manner
• Escort Guest as required
• Knowledgeable about all aspects of treatments and the facility
• Knowledgeable in a spa therapy
• Provide information and literature about facility in person and via telephone
• Control entry into all areas of facility by restricting all unauthorized individuals
• Collect moneys or other suitable payment from clients for all services rendered
• Operate point of sale system
• Treatment bookings/scheduling
• Other duties as assigned