Spa Experience Coordinator

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs, eligibility after 1 month of employment

Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.

• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
• Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
• Provide general departmental assistance, special projects, group Spa reservations, etc.
• Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
• Attend all departmental meetings and trainings.
• Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
• Respond quickly to guest requests or complaints and see that appropriate action is taken.
• Follow up to ensure guest satisfaction
• Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
• Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong Inner Personal Skills
• Ability to handle difficult/pressure situations calmly
• Cash Handling and basic accounting principles
• Strong guest service orientation
• https://careers.accor.com/global/en/job/spa-experience-coordinator-in-fairmont-sonoma-mission-inn-and-spa-sonoma-united–jid-92918