Spa Operations Manager

As Spa Operations Manager, you will be responsible for the following duties:

• Responsible for the day-to-day operation of the Spa and supporting Wellness & Leisure activities.
• Review treatments and notes on SpaSoft.
• Coordinate scheduling of duty rosters, annual leave and bank holidays for all colleagues.
• Responsible for driving retail sales performance and ensuring that all sales are recorded accurately.
• Daily briefings with spa team.
• Monthly meetings with all Spa colleagues. A written agenda must be prepared and Spa Operations Manager will ensure written minutes are distributed to all spa colleagues and People & Culture following the meeting.
• Ensure purchasing requests are submitted once per month or once every three months for all professional products.
• Ensuring that all accounting procedures are followed. Initiating accounting procedures. Monitor guest charges and ensure timely collection of outstanding balances.
• Ensure KPIs are updated at the end of each month.
• Ensure the monthly training calendar is maintained and completed.
• Continuous retail training for the entire team.

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• Ensure compliance with all Mandarin Oriental policies, procedures, LQE, MOQA and Forbes standards.

• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

As Spa Operations Manager, we expect from you: 

• Diploma or Degree in Hospitality Management, Spa Management, Business Administration or related discipline.
• Minimum 5 years’ experience in luxury hotel or luxury spa operations.
• Previous supervisory or management experience within Spa operations.
• Strong leadership and people management skills.
• Excellent knowledge of spa treatments, wellness concepts and retail operations.
• Strong communication and interpersonal skills.
• Good financial acumen and understanding of budgeting and cost control.
• Fluent English communication skills; Mandarin language skills are preferred.
• https://careers.mandarinoriental.com/jobs/spa-operations-manager-hangzhou-china