SPA Receptionist

What will I be doing?

As the Spa Receptionist, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the customer-first purpose and promptly attend to customers’ needs.
  • Communicate well with guests and colleagues.
  • Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
  • Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and FitnessCenters.
  • Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months. 
  • Receive products at the receiving department when they arrive.
  • Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services.
  • Ensure all emails are answered and followed up.
  • Send confirmation letters to confirm massage treatments with guests.
  • Prepare and ensure adequate tea and towels are ready for guests’ use.
  • Make sure to maximize the use of the massage rooms and Massage Therapists.
  • Read and update the message book of Massage Therapists and Receptionists to ensure that each employee signs for confirmation.
  • Pay attention to malfunctioning equipment and follow up with its repair.
  • Assist in the building and maintenance of an efficient team by taking an active interest in team members’ welfare, safety, training      and development.
  • Be a positive influence, responsible and proactive in solving problems.
  • Flexible and responsive to changes in work requirements.
  • Be a good team player, helping team members achieve team goals.
  • Advise on departmental operating procedures and improvement of environmental facilities, etc.
  • Maintain vigilance and sense of responsibility at all times.
  • Ensure all facilities and equipment are operating well.
  • Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
  • Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
  • Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct    training analysis according to the results.
  • Adhere to Hilton service standards and service quality reviews.
  • Assist in department trainings for new employees.
  • Perform any other reasonable duties as assigned.
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/210051