Spa Receptionist
Mandarin Oriental Canouan is looking for a Spa Receptionist to join our Spa & Wellness Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world. Oriental, Canouan redefines the idyllic tropical island getaway.
About the job
Based at the Mandarin Oriental Canouan / within the Spa & Wellness Department in Canouan, the Spa Receptionist is the first point of contact for guests and plays a key role in delivering a warm, welcoming, and seamless spa experience. This role is responsible for guest check-in/check-out, scheduling appointments, promoting spa services and retail items, and maintaining a calm and professional atmosphere throughout the spa. The Spa Receptionist reports to the Spa & Wellness Manager.
As Spa Receptionist, you will be responsible for the following duties:
Guest Experience
- Greet all guests warmly and provide an exceptional first impression.
- Guide guests through the check-in and check-out process.
- Provide detailed information about spa treatments, packages, retail items, and facilities.
- Ensure guest comfort and maintain a relaxing spa ambiance at all times.
Scheduling & Administration
- Manage appointment bookings using spa reservation software.
- Confirm bookings, handle cancellations, and manage therapist schedules efficiently.
- Maintain accurate guest records and billing information.
- Process payments, issue receipts, and maintain cash and POS accuracy.
Communication & Coordination
- Communicate guest preferences and special requests to therapists and spa team.
- Work closely with the Spa Manager and the entire spa team to ensure smooth daily operations.
- Relay updates, maintenance needs, and supply requests in a timely manner.
Retail & Sales
- Promote spa treatments, memberships, promotions, and retail products.
- Maintain displays, ensure proper stock levels, and support spa retail sales goals.
Standards & Cleanliness
