Spa Therapist

Scope of Position

The Spa Therapist is responsible for performing as trained all spa treatments to guests in a professional and pleasant fashion.

As “Spa Therapist”, you will be responsible for the following duties:

• To support company’s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement
• To support the company’s philosophy and company culture using Departmental Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To support company’s philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Operations

• To perform treatments on guests while always maintaining the guest’s comfort.
• To be on time for appointments and thoroughly review appointments after completing each treatment
• To always keep work area clean and neat.
• To follow all Standards and Procedures as taught by Treatment Supervisor.
• To ensure that a high standard of service is maintained throughout the Spa.
• To assist in the operations of all spa departments as required:

• • • • Front Desk
      • Spa Retail Area
      • Relaxation Area
      • Preparation Room
      • Sales and Marketing
      • Spa Suites

As “Spa Therapist”, we expect from you:

• Report dysfunctional equipment to Treatment Supervisor
• To maintain inventory of supplies for the operations of the treatment rooms
• Maintain cleanliness and attention to detail in spa suites throughout shift.
• To attend daily line-ups, weekly and monthly spa meetings.
• Will be expected to assist and perform various demonstrations and events.
• Can courteously interact and answer all spa and hotel related questions with guests.
• Perform all treatments to the highest standards.
• Assist in all areas of the spa as and when necessary. e.g. Relaxation area and Receptionhttps://careers.mandarinoriental.com/jobs/spa-therapist-ist