Spa Therapist

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be delivering a variety of spa treatments to hotel guests, including massages, facials, body treatments, and other wellness services. You will assess guest needs and tailor treatments to ensure each guest leaves feeling relaxed, revitalized, and satisfied.

As a Spa Therapist & Hair Stylist, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

In this role, you will assist with running the Spa operations in a smooth, professional manner by providing guests and team members with excellent and warmth hospitality at all times, ensuring that treatments are correctly and appropriately booked. You are to deliver different a variety of treatments (body, facial, massage, waxing, and manicure/pedicure) in a safe and comfortable manner. 

Here’s what you’ll do during a typical day:

• Delight our guests:  Respond promptly and professionally to guest inquiries, requests, and concerns to ensure an exceptional spa experience
• Deliver professional spa treatments:  Perform massage and body treatments according to spa menu, guest preferences, and established quality and health standards
• Maintain a spotless environment:  Ensure treatment spaces, tools, and equipment are consistently clean and sanitized in compliance with regulatory and guest service standards
• Manage supplies and inventory:  Monitor inventory of treatment products and tools, ensuring adequate stock and proper storage
• Ensure accurate documentation:  Complete and maintain required records in compliance with federal, state, local, and company regulations
• Support daily spa operations:  Assist with general spa duties as needed to ensure seamless service
• Health & Safety Compliance:  Ensure all spa treatments are performed according to health and safety standards, including sanitization and hygiene protocols. Stays up to date with the latest wellness and spa treatment trends to ensure the spa maintains a competitive edge.

The Spa Therapist & Hair Stylist, you will be responsible for performing the following tasks to the highest standards:

Profitability

• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution
• Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Ensures accurate forecasting, predicting potential highs and lows in business and initiate necessary changes, analyses variances and initiate appropriate action plans

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