Stewarding Supervisor

Financial Returns

• Assist Chief Steward to complete departmental production reports for management.
• Assist Chief Steward to implement departmental annual budget and the setting of departmental goals.
• Assist Chief Steward to manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget
• Assist Chief Steward to analyze variations from the budget effectively
• Assist Chief Steward to implement systems that measure the cost effectiveness of F&B operation
• Assist Chief Steward to implement procedures that track, report on, and control the running costs of F&B operation

People

• Assist Chief Steward to manage day-to-day F&B operation, plan and assign work, and establish performance and development goals for team members.
• Assist Chief Steward to educate and train team members in compliance with brand standards, service behaviors, and governmental regulations.
• Promote teamwork and quality service through daily communication and coordination with other departments. Assist sales, catering and banquet staff with banquets, parties and other special events.
• Assist Chief Steward to implement for other staffing/human resources-related actions in accordance with company rules and policies.

Guest Experience

• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Vendors – to order supplies and equipment and ensure best prices and quality
• Health Department and other regulatory agencies – regarding safety matters and kitchen inspections

Responsible Business

• Lead, teach, coach and inspire Stewards
• Ensuring all stewards arrive for their shift on time, well-groomed and ready to work
• Assign work station to all stewards during line-up and pass on events and information
• Ensuring that all stewards are following the proper procedures and standards set in place by the department and the hotel
• Responsible for the opening and closing shift
• Ensure that all Kitchens are Cleaned, Organized and sanitized
• Ensure all daily tasks list are completed
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
• Ensuring that garbage & recycling removal is being done in a timely manner and done according to the rules set by the hotel
• https://careers.ihg.com/en/job-details/?jobref=Stewarding+Supervisor++Steward+-+InterContinental+Singapore+Robertson+Quay%7cGB%7c142828#436241