Talent Development Manager

Job Description

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OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece in April 2027 and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life. 

The Talent Development Manager will be based on-site at the hotel in Elounda, Crete and the role is anticipated to  

THE ROLE

The Talent Development Manager will play a vital role in crafting and implementing a comprehensive training program that empowers our associates to embody our service philosophy with passion and adaptability. This position will be responsible for integrating the training initiatives with the ongoing professional growth of all team members across departments, ensuring alignment with Rosewood Hotels’ standards and vision.

In this role, the Talent Development Manager will oversee all aspects of training and development, including scheduling and facilitating current programs, introducing new learning opportunities, and maintaining the highest standards for associate development throughout the hotel.

HOW YOU’LL MAKE THE PLACE

Operational Excellence

• Assist in analyzing and prioritizing training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Engagement Surveys.
• Support in conducting regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel’s operational departments.
• Assist in conducting Individual Training Plan (ITP) checks to ensure proper follow-up on associates during probation and coordinate the 90 days’ celebration.
• Establish relationships with and assist departmental training coordinators and departmental trainers in achieving their training objectives by providing coaching, motivation, and regular audits of personal development plans and training records.
• Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis.
• Assist with the Cross-training program.
• Assist departmental management to produce training plans for each department and individual associates with support from the training coordinators.
• Develop and deliver creative and intuitive training programs to meet the needs of the business and associates.
• Coordinate The Perfect Discovery, ensuring it is run regularly and efficiently in line with the hotel and company standards, legislation and business needs.
• https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Talent-Development-Manager/429978