Telephone Operator

Responsibilities:

·Provides courteous service to customers by operating the switchboard according to the standards.

·Communicates clearly and courteously using up-beat tone.

·Demonstrates fluency in the use of equipment.

·Transfers incoming calls promptly to the appropriate extension.

·Assists guests to make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.

·Responds to customers’ questions regarding the hotel, in-house facilities and local events.

·Takes and delivers accurate and complete messages.

·Accepts, records and executes wake-up calls, insuring the guest is awakened as requested.

·Knows well the Room service menu.

·Ensures that Room service orders are taken care of promptly.

·Monitors the One Touch Service Application Request Manager; acknowledges and responds to requests immediately.

·Is fully aware of Radisson service concepts.

·Is fully aware of and knows how to handle all current and future hotel promotions.

·Increases hotel revenue by promoting food and drink alternatives within the hotel.

·Knows the names of key people within The Radisson Hotel Group.

·Demonstrates teamwork by co-operating and assisting colleagues as needed.

·Handles difficult situations effectively.

·Demonstrates working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests.

·Uses the “Making it right” approach to respond to negative comments and complaints and notifies Service Manager immediately for appropriate follow-up.

https://radissoncareers.com/job/telephone-operator-radisson-resort-ras-al-khaimah-in-ras-al-khaimah-uae-jid-34923