Therapist

Description:

• A. Job Summary

  ▪ All applicants must exhibit an approachable and enthusiastic demeanor through body language

• eye contact and verbal dialogue.

  ▪ Responsible for answering all incoming calls in a friendly and effective manner.

  ○ Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol.

  ○ Must be comfortable and effective at phone sales and up-selling.

  ○ Confirm reservations for spa services.

  ○ Assist with group scheduling.

  ○ Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.

  ○ Must stay current on all relevant certifications.

  ○ All therapists must be approachable and enthusiastic with good:

  o Body language

  o Eye contact

  o Verbal dialogue.

  Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.

  ▪ Must stay current on all relevant certifications.

  ▪ All therapists must be approachable and enthusiastic with good:

  o Body language

  o Eye contact

  o Verbal dialogue.

  Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.

  ○ Must stay current on all relevant certifications.

  ○ All therapists must be approachable and enthusiastic with good:

  o Body language

  o Eye contact

  o Verbal dialogue.

  ○ Assist in upkeep FIT Center and arrange for maintenance service from time to time.

  Client Services

  ○ Knowing all spa services

• pricing and other services provided by the resort.

  ○ Building initial client profile information and Responsible for providing all guests with personal attention

• anticipating guests’ needs
• escorting guests to the appropriate service area (massage area
• nail stations
• etc.) and addressing the extra details.

  ○ Responsible for developing a professional rapport with each guest to help build trust and brand loyalty as well as generate more in-depth information for the client profile form.

  ○ Provide guests with the requested information making suggestions and using suggestive selling techniques whenever possible.

  ○ Work to resolve guest challenges with effective and imaginative problem solving.

  ○ Knowledgeable about retail items and educating guests on every product they enquire about.

  ○ Be the first face of Breeze and uphold the ideals of the Breeze philosophy ensuring that guests feel comfortable

• relaxed and informed.

  ○ The ability to graciously respond to guests is essential.

  ○ Practice sanitation and safety guidelines provided by the Department of Health and the hotel.

Qualifications:

• Education
• Skills & Experience

  ▪ Hold Spa Manager License from Ministry of Public Health.

  ▪ Ability to obtain and/or maintain local government required licenses

• certificates or permits specific to this position.

  ▪ Previous experience in spas

• hotels
• administration or customer service is preferred.

  ▪ Ability to communicate fluently in English and the primary language of the workplace both verbally and non-verbally.

  ▪ Ability to perform mathematical calculations with speed and accuracy.

  ▪ Work independently and take initiative with minimal supervision.

  ▪ Excellent interpersonal skills

• able to create a professional and comfortable environment for all spa guests and team members.

  ▪ Highly organized

• ability to multi-task and work well within a team.

  ▪ Computer literate (Microsoft Office) and competent in learning new software programs.

  C. Abilities & Equipment

  ▪ Maintain working knowledge of the following:

  ▪ Spa reservations system

  ▪ Point-of-sale system (POS)

  ▪ Property management system (PMS)

  ▪ Communication systems

  ▪ Effectively communicate with all co-workers

• spa guests
• hotel guests and management to their understanding.

  ▪ Exert physical effort in transporting up to 10 kgs.

  Send your CV to:
  Careers.penang@amari.com

  Positions are opened to all local and permanent
  residence of Malaysia only.

  Only shortlisted candidates will be contacted.

Education:

Diploma

Years of experience:

1

Number of positions:

3