Turndown Attendant

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Housekeeping Turndown Attendant is responsible for the daily room Turndown and service requests as assigned by the manager on duty. This task should be completed while being attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean and safe environment throughout their stay.

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inform management of any guest issues as they arise to ensure a quick recovery.
• Complete daily checklists.
• Report to management any issues with rooms.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Ensure guest privacy and security by correctly following Hotel procedures.
• Attend pre-shift meetings for Turndown attendants and housemen.
• Operate communication devices and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio and telephone etiquette within the property.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms.  Review list for any special requests.
• Turndown each assigned room per management list.
• Handle items for “Lost and Found” according to the standards.
• Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
• Prepare housekeeping cleaning cart for next day’s use.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Review Housekeeping daily information sheets.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Education & Experience:

https://careers.accor.com/global/en/job/turndown-attendant-in-raffles-boston-boston-united-states-jid-96840