Turndown Attendant

OVERVIEW/BASIC FUNCTION:

Clean guest rooms as assigned, turn down rooms as assigned, ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Turn down guest rooms by priority.
• Clean guest rooms as needed.
• Service assigned guest rooms.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower door and floor.
• Wash, dry and re-stock out door showers
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Arrange all guest toiletries neatly
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Arrange neatly guest cloths and belongings, and pair all shoes
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor. https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Hawaii-United-States-Turndown-Attendant-Kona-Village/605