VILLA HOST – LOCAL

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties and Responsibilities

• Daily checking of all arriving and departing guests and liaise with relevant Teams for confirmation

• Pre-Arrival check list must be complete for every arrival guest.
• Villa host allocation will be complete for three days in advance and it must be followed properly.

• Greet arriving guests, complete the check-in procedures and registration cards and update in the computer system.
• Arrange, record, deliver and charge all special requests for arriving guests.
• Meet guests during breakfast time and ensure that they are well served. If guests do not arrive for breakfast, call them to check but make sure they are awake.
• Be familiar with room amenities including room layout, types of villas, “BAR”rate ,structure etc.
• Brief all VIP guests’ needs to AFOM/FOM/RM on their arrival.
• Communicate all movements of guests to all Resort outlets, ensuring excellent service and recognition.
• Be able to understand guests needs and interact with poise and composure, even with guests with high expectations.
• Ensure all requests are met and followed up. Practice “CAN DO” philosophy and if faced with difficult situations, seek help from CVH/ AFOM. Explain to guest that you will get back with assistance in the soonest possible time.
• Handle all guest complaints, enquiries, comments and log them and initiate appropriate action and follow up. (Service Recovery, where appropriate)
• Organize guest activities, restaurant and Spa bookings whilst at the resort, including being on call for any special requests.
• https://minor.wd102.myworkdayjobs.com/en-US/Careers/job/South-Mal-Atoll-Maldives/VILLA-HOST—LOCAL_JR116279-1?Business_Unit=aad9f66d5e7f1018d61630cb61990000&Business_Group=9db76b4e787d1000a5e7c0e54a700000