Wellness Manager

Raffles & Fairmont the Red Sea, positioned in the kingdom’s groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Key Responsibilities

Operational Supervision & Quality Assurance:

• Oversee daily operations of the spa, fitness center, recreation areas, and wellness facilities, ensuring seamless service delivery.
• Conduct regular inspections of treatment rooms, wellness areas, and recreational facilities to ensure adherence to Raffles & Fairmont brand standards.
• Ensure all wellness facilities are fully operational, safe, and guest-ready at all times.
• Monitor proper usage, maintenance, and inventory of spa products, equipment, and retail items.
• Ensure all treatments and services are delivered in line with approved protocols and quality standards.

Guest Experience & Service Excellence:

• Deliver exceptional, personalized wellness journeys aligned with ultra-luxury guest expectations.
• Ensure all wellness touchpoints reflect attention to detail, ambiance, and sensory experience.
• Respond promptly and professionally to guest feedback, requests, and concerns.
• Coordinate bespoke wellness experiences, including VIP arrangements, private sessions, and special occasions.
• Support service recovery efforts through immediate corrective actions and follow-through.
• https://careers.accor.com/global/en/job/wellness-manager-in-raffles-the-red-sea-umluj-saudi-arabia-jid-103917