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Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California. The Beaudry Room at Conrad Los Angeles Bathed in natural light from expansive floor-to-ceiling windows, The Beaudry Room is a chic haven […]
- Posted:
- Commis - cook *, Kitchen
- Full Time
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the […]
A Security Officer (Overnight Shift) is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Security Officer, you would be responsible for ensuring the safety of […]
- Posted:
- Engineering, Engineering *
- Full Time
Apply in minutes, right from your phone. What are you waiting for? Apply now to join one of Fortune’s Top 3 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton’s continuously growing community! An Engineer is responsible for maintaining the physical functionality and safety of the facility in the […]
- Posted:
- Bellman- porter *, FO
- Full Time
积极地寻找获取客人反馈意见。 同意并实施以行动去提高对客服务的质量。 向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。认知会员客人,确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。 以明确地的态度、正确地对待和处理客人投诉和反馈意见,跟进并向礼宾司报告,并从中学习。 根据希尔顿品牌标准,确保所有的客人要求和问题都迅速和有效地响应和处理。 积极主动的面对客人,协助他们接近合理的需求。 将客人送至客房,介绍客房布局,确保行李及时寄存等。 团队工作,在礼宾部扮演积极角色,有效率的和客人沟通,确保达到目标。 采取必要行动,及时有效的处理顾客的不满,适当的时候告知礼宾司或宾客服务经理。回访客人,确保客人对解决方法满意(服务补救)。 帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。 有条理的安放客人的行李,确保安全。 确保大厅的整洁卫生,为宾客预备常用的物品和信息等。 掌握部门及希尔顿品牌标准的详细内容。 掌握希尔顿酒店的基本概况。 了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。将这些知识与团队成员分享。 对出售的邮票,电话卡和其他物品,现金兑换等进行管理。 确保如有需要能为宾客进行票务信息确认、预定等。 确保礼宾部准确的传递信息,保证酒店和宾客每日包裹邮件的收发。 了解酒店车俩使用情况,确保安排好客人的接机与送机服务。 将准确完整的信息录入酒店管理系统,以便大家分享。 掌握部门及希尔顿品牌标准的详细内容。 实施和跟进可被识别的可提高之处。 提前计划和确保有充足的可用资源。 确保各个轮班得以被评估和交接,以及简报会议得以执行实现。 彻底深入地掌握工作要求的工作知识和技能。 记录保持客人历史记录,以便更好地给再次入住的客人提供优质的服务。 出席和参加定期的营运部门和酒店的会议。 明白酒店和部门的目标并实现它们。 与团队针对目标进行沟通。 https://jobs.hilton.com/apac/en/job/HOT0AAYA/Bell-Attendant%E8%A1%8C%E6%9D%8E%E5%91%98-Hilton-Shijiazhuang
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