Night Auditor

What you’ll do…

• You make sure our guest experience never flags, even at night! Whatever’s needed, you treat our guests as individuals, make them feel welcome and their stay special – the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Work with all our teams to make sure we’re always busy, and help our Night Manager with any overbooking levels
• Answer phones, sort out requests and anything that might arise time, involving the team as needed – you’re the one-stop-shop for our guests to turn to.

What we’re looking for…

• It’s all about attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key
• Previous hotel (or similar) experience is great, but it’s not a must-have for us – if you’re eager to learn we can teach you what you need to know
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you…

• Competitive salary
• 19.6 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• https://careers.accor.com/global/en/job/night-auditor-in-hoxton-the-hoxton-shepherds-bush-london-united-kin-jid-46348