Executive Housekeeper

Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting differently. We’re connecting with guests – and each other – in a more personal way. We’re showing our personalities (and sharing a little of ourselves) and learning more about the other person… as a person, not as a room number or a co-worker. When we Dare to Connect, it means we:

Dare to Make the First Move… we are proactive and positive… we are the first to greet and say hello, and the first to take action and help our guests.

Adapt to the Moment… we might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.

Relate to Business Needs… we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important.

Enable Quality Downtime… we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.

DUTIES AND RESPONSIBILITIES

The moment a guest steps into one of our hotels, they walk into a memorable experience. As Executive Housekeeper / Housekeeping Manager, you will be supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.

FINANCIAL RETURNS

• Assist in controlling expenses and minimizing waste in all areas of housekeeping.  Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

PEOPLE

• Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office, Maintenance, and Food and Beverage.

• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media)

GUEST EXPERIENCE

• Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.  May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).

KEY ACCOUNTABILITIES

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