Guest Relations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Relations Agent

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Manage the Guest Relations Desk in the hotel lobby
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • https://jobs.hilton.com/apac/en/job/HOT0BJO2/Guest-Relations-Agent

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Manager

Job for: Locals

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest […]

United States

Receptionist

Job for: Locals

I am hiring a front desk associate at Citymax Hotels by Landmark Group, Sharjah. The ideal candidate should be available to start immediately. Experience in handling opera is an added advantage. Share your resume to aamir.khan@citymaxhotels.com

United Arab Emirates

Front Desk Agent

Job for: Locals

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of […]

United States

Doorperson

Job for: Locals

Hilton Waikoloa Village is seeking a Doorperson. Hawaii Island’s only 62-acre Hawaiian paradise with 3 one of a kind outdoor swimming pools. If you have the drive and passion in providing memorable experiences for guest, this is the position for you! This is your opportunity to join the Hilton team and find out why we […]

United States

Driver

Job for: Locals

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Driver (Casual)  to join the Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, […]

United States
20
  • Invalid request detected. Please contact support if this is an error.
20
Your Cart
Eden Rock
1 X $0.20 = $0.20
Fairmont Mara Safari Club
1 X $0.20 = $0.20
Olinia Airport Hotel
1 X $0.20 = $0.20
PVR Inox New Delhi
1 X $0.20 = $0.20
Fairmont The Norfolk
1 X $0.20 = $0.20
Grand Mercure Shenzhen Nanshan
1 X $0.20 = $0.20
Horison Ciledug
1 X $0.20 = $0.20
Holiday Inn Jakarta 5
1 X $0.20 = $0.20
Faena Buenos Aires
1 X $0.20 = $0.20
Novotel Sydney Central
1 X $0.20 = $0.20
Novotel Surfers Paradise
1 X $0.20 = $0.20
Dreams Resorts
1 X $0.20 = $0.20
Novotel Perth Murray Street
1 X $0.20 = $0.20
Hotel Ciputra Jakarta managed by Swiss-Belhotel International
1 X $0.20 = $0.20
Fairmont Royal Palm Marrakech
1 X $0.20 = $0.20
ITC Maurya New Delhi
1 X $0.20 = $0.20
ibis New Delhi Aerocity
1 X $0.20 = $0.20
ibis Dongguan Dongcheng
1 X $0.20 = $0.20
ibis Montevideo Rambla
1 X $0.20 = $0.20
Crown Plaza Dubai
1 X $0.20 = $0.20