As our Fitness & Membership executive you will be an active member of our fitness team, providing high quality personal training, one to one sessions, leading wellness events and our fitness classes. You will also assist the Membership & Fitness Manager to establish and maintain an exclusive membership base, building strong guest relations and manage an effective retention programme, whilst driving and delivering on our brand standards.
You will assist in the coaching, educating and mentoring of our spa reception team, resort sales and fellow fitness team members, as your enthusiasm for our One Spa Membership will be infectious.
You will drive membership sales maximising all opportunities and ensuring sales targets are met or exceeded in accordance with the business plan. Capturing members details, doing show rounds and following up on all leads will be part of your day-to-day operations.
The smooth running of One Spa is critical, and you’ll have a keen eye for detail, high standards and a health and safety awareness. There may be times when you act as Duty Manager, supporting the wider department and interacting with all guests, members and associates.
Our ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa. You are likely to have a minimum of Fitness Instructor Level 2 and Personal Training level 3 although your technical skills and flexibility will be what sets you apart.
Major Responsibilities
Uphold excellent satisfaction levels through your own personal training sessions, fitness classes and wellness events.
Achieve membership targets as outlined in spa budget and marketing plan.
Track, monitor and execute all new enquires, provide tours and actively sell the One Spa Membership Program. Manage the waiting list and ensure that all KPI’s are being supported.
Interact with the Members/Guests on a one-to-one basis, to listen, empathise and react to situations in a positive and helpful manner.
Work with the Membership Manager to promote a healthy, happy membership culture maximising membership retention through a variety of enhancements.
Daily Duties
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
JOB DESCRIPTION 主な職務内容 ヒルトン大阪に宿泊のゲスト、会員の方等がご利用になるフィットネスセンターでの業務です。 ・ジム機器の正しい使用方法を理解し、会員やゲストにアドバイスする。 ・プール、ジム、レセプションを適切にカバーする。 ・定期的なプールテストの実施 ・レセプション、更衣室、プールサイド、ジム施設の簡単な清掃 ・安全に関する規制を遵守するようゲストに理解してもらうように伝える ・ホテルのゲストや会員に施設を紹介する ※パーソナルトレーナーの業務ではございません。 求める要件 スポーツジムや、フィットネスセンターでの受付業務経験者 高いレベルの衛生管理と身だしなみ基準 ゲストに対して積極的な態度 優れたコミュニケーション能力 簡単な英会話能力 高いレベルのカスタマーサービスを提供できる方 チームをまとめるリーダーシップ What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, […]
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