FO Agent

Description:

• Process guest check-ins and check-outs according to hotel service and standard operating procedures.

  – Pre-register designated guests and prepare key packets.

  – Communicate pertinent guest information to designated departments/personnel (i.e.

• special requests
• amenity delivery).

  – Maintain confidentiality of all guests and hotel information.

• – Employ attention to detail in order to ensure security of guest room access.

  – Issue safe deposit boxes to guests and ensure security of key.

  – Resolve discrepancies on the room status report with housekeeping.

Qualifications:

• Min diploma or one year of front desk experience in the hospitality industry or equivalent.

  – Strong customer service skills.

  – Excellent command of English language knowledge of other languages is a plus.

  – Sound knowledge of Opera/Micros system is an advantage.

  – Must be available to work flexible scheduled including nights

• weekends and holidays.

  – Ability to accurately and efficiently input information into computer systems

  – Ability to work well under pressure

• dealing with many arrivals and departures within a short period of time.

  Send your CV to:
  Careers.penang@amari.com

  Positions are opened to all local and permanent
  residence of Malaysia only.

  Only shortlisted candidates will be contacted.