Director of Laundry

The Director of Laundry will oversee all aspects of the laundry operations for Raffles & Fairmont Doha, ensuring the highest levels of cleanliness, efficiency, and guest satisfaction. This role involves managing a large team, implementing best practices, and maintaining cost-effective operations while adhering to brand standards and sustainability initiatives.

Key Responsibilities:

• Oversee daily laundry operations, including guest laundry, dry cleaning, and staff uniforms.
• Ensure compliance with brand and quality standards, maintaining luxury-level service and efficiency.
• Manage and develop a team of laundry professionals, ensuring optimal staff performance and motivation.
• Monitor and control budgets, expenses, and inventory to optimize operational costs.
• Implement and enforce health and safety protocols in line with company policies.
• Work closely with Housekeeping and other departments to ensure smooth operations.
• Ensure all laundry equipment is well-maintained, conducting regular inspections and liaising with engineering teams for repairs and upgrades.
• Drive sustainability initiatives, including water and energy conservation efforts.
• Analyze operational data and implement strategies for continuous improvement.
• Handle guest concerns and special requests related to laundry services.

Qualifications & Experience:

• Minimum 5-7 years of experience in a leadership role within luxury hotel laundry operations.
• Strong knowledge of laundry equipment, cleaning agents, and fabric care techniques.
• Proven experience in managing large teams and complex laundry operations.
• Excellent budgeting, organizational, and leadership skills.
• Strong attention to detail and commitment to delivering high-quality service.
• Knowledge of sustainability practices in laundry operations is an advantage.
• Strong communication and problem-solving skills.
• https://careers.accor.com/global/en/job/director-of-laundry-in-raffles-doha-doha-qatar-jid-48933