Director of Front Office

JOB DESCRIPTION

Do you love creating exceptional guest journeys? Ready to bring your creativity and passion to a world-class brand? The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune. Come for the job, thrive in your career, and enjoy the journey of Making the Stay.

Embassy Suites Napa Valley is a mile from Downtown and within eight miles of a plethora of local wineries. Our all-suite hotel is surrounded by landscaped grounds featuring California redwoods, rose gardens, and resident wildlife. We offer a complimentary made-to-order breakfast and evening cocktail reception.

Currently in the final stages of a major renovation and rebranding to Curio Collection by Hilton in early 2026.  We are redefining Napa hospitality bringing authentic, distinctive programming on-property. Our 7-acre resort will include refined interiors, a luxurious spa, open-air courtyard, meditation gardens and exceptional culinary experiences.

We are looking for a Director of Front Office who will be responsible for directing and administering of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Run and complete daily reports, analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit, interview and train team members
• https://jobs.hilton.com/apac/en/job/HOT0BJZG/Director-of-Front-Office-Embassy-Suites-Napa-Valley