Overnight Guest Service Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The city’s newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.

The Opportunity:

Four Seasons Hotel One Dalton Street, Boston is currently looking for a Part-Time Overnight Guest Service Agent.

Basic Purpose: 

Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment.  Check guest out of the hotel, preparing and explaining the bill.  Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all Four Seasons’ policies. Comply with any additional requests that may arise pertaining to Guest Service Attendant duties.

Essential function of the job:

•  Check in guest in an efficient and friendly manner, using guest name whenever possible.
• Assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
• Check out guest at end of stay and ascertain guest satisfaction.
• Collect keys, posts late charges and presents bill upon check out
• Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel.
• Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
• Make change, cashes checks, exchanges foreign currency.
• Reconcile all transactions at the close of each shift and to cash out.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Knowledge and Skills:

• High School Degree preferred
• 2 Years in a front desk role or 2 years’ luxury customer service experience necessary.
• Ability to read, write and English.
• https://careers.fourseasons.com/us/en/job/REQ10330913/Overnight-Guest-Service-Agent-Part-Time