Front Desk Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role
Supervise a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
督导一个班次，安排自己以及指导员工按照下列职责工作，欢迎并帮助酒店客人进行入住登记，解答客人住宿以及账目结算方面的问题。帮助客人办理退房，为客人准备并解释账单内容。通过准确地解读客人的所需所想来应对客人各种各样的要求，适当的加入个人的建议及关怀，在遵循四季酒店的策略的同时实现顾客满意最大化。

What you will do

• • • Supervise a given shift at the Front Desk. Directs staff that performs and will also perform these duties on own. 督导一个班次，安排自己以及指导员工按照职责工作。
    • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.通过准确地解读客人的所需所想来应对客人各种各样的要求，适当的加入个人的建议及关怀，在遵循四季酒店的策略的同时实现顾客满意最大化。
    • Assist department manager to finish daily work smoothly. Improve customer satisfaction, develop and maintain the team with my ability, and care for colleagues to ensure better service every day.协助部门经理顺利的完成每日工作。提高客人对服务的满意度，用自己的能力发展维护好团队，时刻关怀同事以保证每日更加出色的服务。
    • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.以最高水平的专业性和热情的态度分析处理酒店所有客人的投诉建议，不论任何时候能灵活的处理所有客人的特殊要求。帮助客人询问联络酒店各部门营业时间、相关人员、各项活动、指示方向等等。准确及时的解决所有客人的需求，并亲自用电话联系客人。

What you bring

• • Holds diploma/certificate in Hospitality or Tourism Management.
  • 酒店管理或旅游管理相关专业毕业证书。
  • Good skills of the English and Cantonese or Mandarin languages. Preferably foreign language ability.
  • 具有良好的沟通技巧及中英文的读写能力，更希望具有多国语言能力。
  • Must be service oriented and be able to maintain Four Seasons standard hospitality at all times
  • 有良好的服务意识，在任何时候都能够适应四季的相关标准和理念。
  • https://careers.fourseasons.com/us/en/job/REQ10344526/Front-Desk-Supervisor