With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing?
As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards:
• Make sure all team members complete the Hilton University courses and pass the tests.
• Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.
• Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast.
• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
• Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director.
• Make sure all commissions are correct and followed-up on promptly.
• Make sure all reject business is filed with the reasons.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Comply to the hotel credit policy and make sure all forecast revenues are met.
• Comply with set rooms supply and price control.
• Maintain and update guests’ information and sales data by reservation procedures.
https://jobs.hilton.com/apac/en/job/HOT0BL6W/Reservation-Manager
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
The Hilton Cabana Miami Beach Resort is looking for a Guest Service Agent to join their Front Office team! The hotel has 231 newly renovated guest rooms overlooking the Atlantic Ocean with direct access to the beach. Ideal candidate has previous front desk hotel experience. Seeking someone who can multi-task and thrives in a high volume environment. […]
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation […]
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]
JOB DESCRIPTION A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
