Rooms Controller

The iconic Hotel del Coronado is looking for a Rooms Controller to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

Want to learn more? Hotel Website, Facebook, Instagram, Pinterest

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $27 and is based on applicable and specialized experience and location.

 What Will I Be Doing? 

Reporting to the Front Desk leaders, the Rooms Controller is responsible for the day-to-day management of room inventory to deliver outstanding guest service and financial profitability.

• Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods
• Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
• Trained and skilled to perform all Front Desk functions as needed based on operational demands
• Reviews CRM, Guest Request and Comments report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided
• Communicates all special requests to Housekeeping and other departments as needed
• Monitors and ensures completion of all room changes
• Checks the status of all Out-of-Order rooms on a daily basis
• Blocks and emails site rooms for the Sales and Events
• Blocks rooms for special projects including but not limited to deep cleaning, preventative maintenance and renovation projects
• Manages room blocking on tape chart
• Reviews group resumes to verify group billing procedures, VIP’s and special requests
• Monitor arrivals to ensure that rooms are ready by check in time
• Clear departures by working closely with Housekeeping Department
• May interact with customers in person, as well as other departments.
• Assist with the preparation of satellite check-in and checkouts for groups as well as “pre-keys” of groups
• Email group no-show, in-house, and arrivals reports on a daily basis and assist with any rooming list changes while a group is in house
• Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions
• Familiarity with daily hotel occupancy reports, status of available rooms, etc.
• https://jobs.hilton.com/apac/en/job/HOT0BKNW/Rooms-Controller-Hotel-del-Coronado-A-Curio-Collection-by-Hilton