Front Office Supervisor

The Hilton Irvine/Orange County Airport is looking for a Front Office Supervisor to join the team!

Located within a few miles of Newport Beach, South Coast Plaza, and the Irvine Spectrum shopping centers, the property has 306 guest rooms with over 22,000 square feet of event space and 8 meeting rooms.

Our team members love being a part of our award-winning culture.  Here you will enjoy competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program.  In addition, the property offers free meal while on shift, free parking, and dry-cleaning service for uniforms.

• Classification:  Full-time
• Shifts:  mornings, weekends and holidays are required
• The hourly rate:  $22.88 to $28.60 based on experience

The ideal candidate for this role will possess:

• Minimum one year experience as a front desk agent
• Minimum one year experience as a supervisor in hotel operations
• Flexibility with scheduling
• Previous training experience is highly preferred

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

https://jobs.hilton.com/apac/en/job/HOT0BKM1/Front-Office-Supervisor-Hilton-Irvine-Orange-County-Airport