Front Office Executive

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it’s Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About the role
As a Front Office Executive at Four Seasons, you are the face of the hotel and play a key role in delivering exceptional, personalized service to our guests. You are responsible for ensuring smooth check-in and check-out processes, handling guest requests with genuine care, and maintaining the high standards of service that define the Four Seasons experience.

What you will do

• Warmly welcome guests upon arrival with a genuine smile and ensure a smooth check-in process.
• Handle guest check-outs efficiently and accurately, ensuring billing is correct.
• Respond promptly to guest inquiries, requests, and concerns both in person and over the phone.
• Coordinate with housekeeping and other departments to fulfill guest needs seamlessly.
• Maintain up-to-date knowledge of hotel services, facilities, and local attractions.

What you bring

• Excellent communication and interpersonal skills.
• Proven experience as a Front Office Executive, Receptionist, or similar role.
• Professional appearance and customer-focused attitude.
• Ability to multitask, prioritize, and handle pressure effectively.

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 5 working days

Schedule & Hours:

https://careers.fourseasons.com/us/en/job/REQ10345146/Front-Office-Executive