Guest Service Agent

The iconic Hotel del Coronado is looking for a Seasonal Guest Service Agent to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.  

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.  

Reporting to the Shore House Supervisor, The Shore House Host is the primary point of contact for all Shore House guests.  The Shore House Host is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the highest level of service while creating “Del Memories”.

Classification: Seasonal

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $20.36 and is based on applicable and specialized experience and location.

Position Summary:

Projects professionalism and a positive attitude while efficiently and courteously assisting our Shore House guests.  Must be able to handle and process guests’ requests and exceed their expectations while providing them with personalized services and accurate information.

•    Handle the pre-planning of the Shore House experience for all scheduled Shore House arrivals.
•   Coordinate and confirm verbally and via itinerary the guest arrival schedule and all planned activities for each Shore House guests in advance of arrival.
•  Handle the arrival, hotel orientation and departure of all Shore House guests.
•  Check guests in/out of hotel using hotel computer system.
•  Book future hotel or Shore House reservations for guests.
•  Respond to all guests’ requests; make suggestions and arrangements to enhance the overall guest experience.
•  Make it happen – act as a conduit between the Shore House guests and all operating departments to “get it done, whatever it is.”
•  Make dining and other reservations for Shore House guests and follow through with corresponding departments to ensure execution of task.
•  Maintain the cleanliness and neatness of your working area.
•  Check daily information board to prepare for arrivals and special requests.
• Adhere to department and hotel procedures and policies
• Provide assistance to all hotel departments as required.
• Adhere to guidelines established in the Hotel del Coronado Associate Handbook.
•  Perform additional tasks as requested by members of the leadership team.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Participates in industry organizations.
• https://jobs.hilton.com/apac/en/job/HOT0BHII/Guest-Service-Agent-Seasonal-Shore-House-at-Hotel-Del-Coronado-LXR-by-Hilton