With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Housekeeping Manager oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation.
What will I be doing?
As the Housekeeping Manager, you will be responsible for performing the following tasks to the highest standards:
• Institute department SOPs and P&P.
• Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
• Extend courteous service to guests.
• Establish training programs, methods and procedures for team members’ development.
• Oversee departmental training programs and revise relevant manuals as necessary.
• Work our balanced working schedules for team members and maintain close payroll control to meet budget.
• Evaluate the performance of assigned team members from time to time.
• Listen to team members’ problems and assist / help to solve them.
• Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
• Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
https://jobs.hilton.com/apac/en/job/HOT0BLWN/Housekeeping-Manager
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
根据酒店和部门的规定，节约能源，回收客用品 员工团队 与上级会面并承担每日分配的任务 向上级汇报楼层里的反常行为和活动 按要求参加会议和培训活动 向上级汇报酒店客房内的损坏或故障情况 及时向上级汇报客人的投诉 完成上级交代的其他工作任务 宾客体验 补充客用品 及时、礼貌的完成上级指定的对客服务并满足客人的要求 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁 保证设备的清洁和修完成区域客房报告。 完成每日客房检查工作单。 准确记录在划定的区域内的房间情况。 遵守酒店的健康、安全和卫生政策。 保持个人仪容和卫生标准。 制作并保持插花。 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。 询问客人的名字并且在整个交谈过程中称呼客人的名字至少3次。 我们真诚的关心宾客，并通过每天践行真正的待客之道的承诺体现这一点： 诚挚态度-提供细致周到的关怀并发挥积极作用，与宾客建立真诚的情感联系。 真正自信-具备工作必需的知识和技能，并让宾客相信我们可在他们入住期间提供帮助与支持，值得他们的信赖。 用心倾听-重视宾客表达的观点，留意到通常被忽略的身体语言，了解宾客的愿望与需求。 积极响应-准确机敏，及时周到的满足宾客需求。 企业责任 https://careers.ihg.com/en/job-details/?jobref=%e5%ae%a2%e6%88%bf%e9%83%a8%e6%9c%8d%e5%8a%a1%e5%91%98Housekeeping+Attendant%7cIHG_en_ZA%7c124035#440600
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
