What will be my role?
As a Housekeeping Supervisor, you will take on a dual role supporting both the Housekeeping Department and the Front Desk area, ensuring excellence in the hotel’s daily operations. You will be responsible for coordinating key operational tasks that directly impact the guest experience, while maintaining the highest standards of cleanliness, service, and hospitality.
Specifically, as a Housekeeping Floor Supervisor, you will perform the following tasks:
Allocate daily tasks to the housekeeping team, ensuring proper floor and shift coverage
Conduct routine inspections of check-out rooms and spot-check occupied rooms
Report and follow up on any maintenance issues or other concerns found in guest rooms
Routinely inspect service areas, storage rooms, and corridors to ensure order and functionality
Schedule and monitor special projects, such as deep cleaning initiatives
Train and support Room Attendants and new team members in operational procedures
Efficiently manage supply stock and the maintenance of cleaning equipment
Provide personalized attention to guests, including VIPs and those with special requests
Front Desk–related tasks:
Assist with check-in and check-out processes during peak times or in the absence of Front Desk staff
Support guests with general inquiries, requests, or complaints, escalating as needed
Coordinate room cleaning priorities with Housekeeping based on early arrivals or late departures
Handle internal and external guest requests via phone or radio, ensuring prompt response times
Assist in preparing room assignments and updating room status in the system
Foster smooth communication between departments to ensure efficient operations and a seamless guest experience
Ensure compliance with brand standards and service protocols in every guest interaction
https://jobs.hilton.com/apac/en/job/HOT0BLJC/Housekeeping-Supervisor
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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