Fairmont Gold Supervisor

As Fairmont Gold Supervisor, you will be an integral part of delivering luxury service to guests on Fairmont Gold, the hotel’s exclusive guest floor. You will oversee the daily operations of the front desk and rooms, ensuring an exceptional, personalized guest experience.

Position Type: Permanent
Pay Rate: $20.59/hour
Start Date: June 2025

Job Duties Include:

• Consistently offer professional, warm, personalized, friendly and engaging service
• Assist in ensuring all Fairmont Gold standards and operating procedures are adhered to
• Review all Fairmont Gold reservations to ensure requests are met, and anticipate the needs of arriving guests
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, ensuring that we can recovery remarkably
• Maintain guest profiles to ensure preferences are logged and used to wow guests
• Provide thoughtful and knowledgeable Concierge information to our guests about local and area attractions

• Previous guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• https://careers.accor.com/global/en/job/fairmont-gold-supervisor-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-53823