Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description Summary
The objective of this position is to manage and lead our team of Reservation Sales Agents by managing calls and email, as well as the day to day operations of a hotel reservation call center. The position will work closely with the Director of Call Center Operations by managing all the computer systems we use, as well as achieving customer and associate satisfaction
What you have
EDUCATION/FORMAL TRAINING
High School diploma or equivalent. Further education is desirable.
EXPERIENCE
Must have two to three years of supervisory and or management experience. Hotel front office and/or reservations experience preferred. Customer Service or Call center experience preferred. Revinate CRM, Marriott experience to include, MARSHA and OPERA PMS, LIGHTSPEED PMS, preferred. Vacation Rental knowledge and software a plus.
What you’ll do
Supervise & Motivate the Call Center Team
Assist in weekly staffing schedules when necessary
Assist in setting incentive goals, measure and celebrate results
Lead and develop RSA’s making them feel welcome, comfortable and important
Motivate and inspire the RSA’s
Lead/Coach/Counsel
Monitor sales call and provide necessary training/coaching
Participate in ongoing training at the leadership level, as well as RSA level
Align with Sales to provide supporting service
Review recorded calls when necessary, and provide assistance/feedback
Acts as a liaison, when necessary between property & corporate call center
Identify and resolve customer service issues using all resources provided as well as communicating with internal staff to ensure that all guest issues are resolved or directed to the appropriate resource
Sales
Responsible for achieving sales goals for the chttps://careers.marriott.com/assistant-reservation-manager/job/D5BE9A2637513C253526A8CB84998833
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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