Guest Services Attendant

Rate of pay: $17.25/hours USD

Responsibilities:

The Guest Service Attendant’s responsibilities include but are not limited to assisting all guests they come in contact with on the front drive. The Guest Service Attendant will assist guests with retrieving vehicles efficiently and assist with their luggage as well as other requests as needed.

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• To ensure the guest is familiar with their room upon arrival ie. temperature control
• •Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests
• This person will also assist with luggage for arriving and departing guests as needed.
• The individual will also be responsible for ensuring all guests arriving by vehicle on the front drive or departing from the main building are assisted.
• This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
• A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing

• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• High School graduate or equivalent is preferred.
• Previous experience a plus.   https://careers.accor.com/global/en/job/guest-services-attendant-in-fairmont-grand-del-mar-san-diego-united-states-jid-54934