Front Desk Supervisor

A Front Desk Supervisor with Hampton Inn and Suites is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed Internet access, free hot breakfast and more. Plus, Hampton guarantees 100% satisfaction with every stay û if you’re not satisfied, we don’t expect you to pay.

We provide our guests with all the things they need at a great price, delivering the experience on which our guests depend. Our approachable, authentic and helpful teams genuinely connect with guests. Hampton exists to anticipate a traveler’s needs, creating the edge to advance their journey.

Hampton is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you appreciate friendly service and are committed to Guest satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton.

What will I be doing?

As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability.  Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly  and efficient manner

• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

• Schedule, assign daily work, lead pre-shift meetings, inform and train team members

• Monitor, observe and assist in evaluating team member performance

• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BNGX/Front-Desk-Supervisor-Hampton-Inn-Charleston-West-Ashley