Bell Captain

A little taste of your day-to-day 

Every day is different, but you’ll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Greeting guests, opening doors and assisting guests/visitors entering and leaving the property
• Assisting guests/visitors in and out of vehicles, including loading/unloading luggage
• Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval
• Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest
• Handing any guest enquiries regarding the city, restaurants, transportations, events and attractions

What we need from you 

• A minimum of 2 years of experience in a hotel guest service operation
• A higher diploma in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong knowledge of the local community, including dining, entertainment and attractions
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus