Key Responsibilities:
• Provide first-level support for all IT-related issues (hardware, software, networks, etc.)
• Assist in maintaining and monitoring hotel IT infrastructure, including servers, networks, telephony, and Wi-Fi systems.
• Troubleshoot system and network problems; diagnose and solve hardware/software faults.
• Support Property Management System (PMS), Point of Sale (POS), and other hotel systems.
• Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
• Ensure data backups are running correctly and assist in disaster recovery plans.
• Coordinate with vendors and IT support partners when necessary.
• Maintain an inventory of IT assets and ensure proper documentation.
• Support end users in a courteous and efficient manner, ensuring minimal disruption to operations.
• Assist in IT-related projects and rollouts as directed by the IT Manager.
• Ensure compliance with Accor’s IT policies, procedures, and standards.
• Monitor IT security and assist in enforcing cybersecurity best practices.
• Support AV equipment for meetings and events as required.
Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1–2 years of IT experience, preferably in a hotel or customer-facing environment.
• Basic knowledge of Windows OS, MS Office, network systems, and hotel applications (Opera PMS, Micros POS, etc. is a plus).
• Strong problem-solving skills and ability to work under pressure.
• Good communication and interpersonal skills.
• Willingness to work in shifts, including weekends or holidays if needed.
• Familiarity with Accor systems and standards is an advantage.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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