We are looking for a HR Manager to lead the Talent & Culture function and shape a best-in-class employee experience for our onboard crew and operational teams. Reporting to the General Manager, the HR Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-toend HR operations, including crew workforce planning, shift scheduling, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence.
Strategic Leadership & HR Operations
▪ Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express and Arsenale.
▪ Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
▪ Translate business priorities into effective people strategies and operational HR solutions.
▪ Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning.
Crew Planning & Workforce Scheduling
▪ Lead the planning and roster design for onboard crew, ensuring alignment with service requirements, legal constraints, and the brand’s operational and quality standards.
▪ Oversee and coordinate the Crew Control team, a dedicated function within the HR Department responsible for daily crew allocation and shift management.
▪ Monitor key crew-related KPIs, including resource utilization, absenteeism, shift coverage, and compliance with rest periods and working time regulations.
▪ Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.
▪ Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.
Industrial & Union Relations
▪ Maintain structured, constructive relationships with trade unions and employee representatives (RSA/RSU, RLS), representing the company in all collective and individual labour matters.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description About Orient Express & the Role Orient Express embodies the refined and nomadic spirit of travel. Its exceptional portfolio includes experiences such as The Orient Express, featuring iconic carriages reimagined as a modern-day tribute to French luxury; Orient Express Sailing Yachts, including the Orient Express Corinthian—the world’s largest sailing yacht; La Dolce Vita Orient Express, a […]
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