Guest Service Agent

Guest Service Agent (Full Time)

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing: 

• Provide effective, efficient service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
• Keep front desk stocked, organized, tidied, and sanitized
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Your experience and skills include:

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

https://careers.accor.com/global/en/job/guest-service-agent-full-time-in-fairmont-hotel-macdonald-edmonton-canada-jid-43161