ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage and administer all Wellness operations to include, but not limited to, guest service, product quality and innovation, merchandising and revenue generation
- Collect and analyze current Wellness trends, develop and implement new ideas and drive its innovation under the guidance of the Director of Wellness
- Monitor and develop team performance by providing supervision and professional development, training and coaching, ensure that all associates are highly skilled and professional in their approach
- Ensure the highest standards of service are adhered with a seamless guest service experience
- Prepare, recommend and manage the annual budgets, forecasts, marketing plans and objectives
REQUIREMENTS
- Minimum 7 years’ relevant working experience in a sizeable luxury spas or wellness services with at least 3 years in a similar capacity
- Possess excellent guest services skills, professional presentation and sophisticated interpersonal skills
- Confident, enthusiastic and motivational
- Excellent bilingual communication skills
- Strong sense in business acumen and Wellness market trends with leadership potential
https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Hong-Kong-Wellness-Manager/1256
