Overnight Guest Service Agent

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the role

As an Overnight Guest Service Agent, you will review financial reports, investigate anomalies, reporting any discrepancies to the Front Office Manager, Night Manager and Finance team. You will also review daily revenues against guest receipts and reports and investigates any anomalies. This role also includes hotel reception duties, including guest service, check-in/out of guest and assisting with guest enquiries. Specifically, the role will include:

• Greet guests upon arrival and check them in/out of the hotel, ensuring all paperwork is completed accurately
• Balance daily revenue and expense transactions, including cashier’s checks, credit cards, debit cards, and other forms of payment
• Assist with night audit duties, such as reconciling accounts receivable, posting charges, and verifying accuracy of billing information
• Assist the manager on duty in emergency situations

What are we looking for?

• Previous experience in a customer service role. Hotel or accounting experience will be highly regarded.
• A passion for delivering exceptional guest experiences
• Pride in ensuring the accuracy of work and actively encourages the same standard from Team Members
• Computer literate, with intermediate to advanced knowledge of Microsoft Excel
• Able to work on a rotating roster
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and calm personality

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past four years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2024 Hilton ranked #2 across all industries. You can also look forward to receiving:

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
• https://jobs.hilton.com/apac/en/job/HOT0BOLZ/Overnight-Guest-Service-Agent