Director of Spa

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary:

As Director of Spa, you will be responsible for all aspects of the luxury Resort spa, ranging from budgeting, financial and service level performance, service programs, and day-to-day operations. The Director of Spa is directly responsible for maintaining customer satisfaction and spa operations at an optimal level in a five-star environment, along with delivering the financial objective of the business unit. Adhere to federal, state, and local regulations concerning OSHA, resort emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

A little bit about your day 

Reporting to the Hotel Manager, every day is different, you will:

• Establish operational procedures for activities such as the overall responsibility for driving revenues, establishing staffing levels, support with all interviews and hiring efforts of spa personnel, daily over-site of all spa staff and leadership personnel to work with Resort management in a collaborative and successful manner, and to build a strong work relationship as the ambassador of Regent.
• Train/educate spa leadership to provide a seamless guest experience.
• Be an on-site liaison with the Resort Marketing team.
• Drive, develop, and grow hotel group and Spa’rty revenue for Guerlain at Regent Santa Monica.
• Assist primary contact for group event coordination including service offerings, Spa’rty groups, group blocks, client contact/relations, internal BEO creation and recap/evaluation reporting.
• Provide daily oversight of spa, retail, and spa management teams, working in conjunction with Hotel/Resort Management, to establish and maintain a collaborative relationship as the ambassador for TRILOGY and GUERLAIN.
• Oversee the supervision, management, and growth of the spa and retail teams, establishing and monitoring staffing levels, with a focus on retention and develop of Employee Partners.
• Conduct performance evaluations and reviews monthly.
• https://careers.ihg.com/en/job-details/?jobref=Director+of+Spa+-+Regent+Santa+Monica+Beach%7cUK%7c147189#444073